CASE STUDY: Transforming Operations at PCEC

The Perth Convention and Exhibition Centre (PCEC) is Perth’s only custom-built events venue, offering worldclass facilities, including exhibition pavilions, a 2,500-seat theatre, a ballroom, and versatile meeting rooms.

PCEC is purpose-built to host events of any size, supported by professional teams specialising in catering, technology, and operations. With its central location and exceptional facilities, PCEC is a hub for business and leisure events. However, as a high-demand, event-driven business, PCEC faced significant challenges with its outdated POS system, leading them to partner with Triniteq and adopt the PowerEPOS solution.

800x467 PCEC

The Challenge

PCEC previously used the Oracle (Micros) POS system, which presented several operational hurdles. The system was overly complicated, making it difficult to reconfigure for different events, and support delays of up to two weeks compounded the frustration. This rigidity created bottlenecks, as PCEC required quick changes to POS setups for their dynamic event schedule.

Staff training and day-today operations were also affected by the system’s complexity, leading to inefficiencies and stress. Moreover, the previous system lacked reliability, an essential feature for an event-based venue needing real-time changes and seamless offline functionality to keep operating if the internet went down.

These challenges collectively impacted PCEC’s ability to confidently deliver seamless events and maintain high customer satisfaction.

The Solution

After conducting thorough research and receiving recommendations from industry peers, PCEC selected Triniteq’s PowerEPOS as their new POS solution. Key factors influencing their decision included the system’s Australian-made and supported infrastructure, ensuring fast and reliable support.

Triniteq’s team provided end-to-end project management, including programming, setup, and training, which made the transition seamless. The intuitive interface allows the PCEC team to quickly reconfigure the system for diverse events, and the cloud-hybrid architecture ensures PowerEPOS operates both online and offline without compromising speed, addressing critical reliability needs.

Additionally, Triniteq inspected PCEC’s existing hardware for compatibility, providing significant cost savings by avoiding unnecessary purchases.

Lastly, the Insights module’s live reporting feature allows PCEC to monitor sales and quickly make adjustments to optimise event performance.

"The POS software is robust, responsive, stable, and proven to perform reliably under high-pressure event conditions, efficiently managing tens of
thousands of attendees, and processing millions of dollars in food and
beverage sales within a 24-hour period. I am thoroughly impressed with Triniteq’s service and highly recommend them to any organisation seeking
reliable, innovative, and high-performing POS solutions."

- Brett Miell
Director of Technology & Digital Innovation

The Result

The implementation of PowerEPOS has significantly improved PCEC’s operations. Triniteq’s team now acts as PCEC’s dedicated POS department, handling all configurations and deployments, freeing up internal staff to focus on enhancing event experiences.

Offline functionality ensures uninterrupted transactions, even during internet outages, a crucial feature during peak times.

Real-time reporting through the Insights module has significantly improved decision-making, allowing PCEC to track sales and make immediate adjustments.

Plus, retaining existing hardware resulted in substantial cost savings, while the system’s ease of use and reliability have increased staff satisfaction and enhanced the overall customer experience.

Takeaways

By transitioning to PowerEPOS, PCEC overcame the limitations of their previous system and unlocked new efficiencies in their event operations. Triniteq’s hands-on approach, local support, and robust technology provided a tailored solution that meets PCEC’s unique needs.

With seamless integration and dependable performance, PCEC is now better equipped to deliver exceptional events. PCEC has already recommended PowerEPOS to other businesses, confident in the system’s capabilities, and cementing Triniteq’s reputation
as a trusted partner in the events industry.

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