Mexican Retail Giant Liverpool Stores' 20-Year Journey with Triniteq

Liverpool Stores is one of Mexico’s most prestigious department store chains, offering an unparalleled shopping experience with luxury goods, cutting-edge fashion, and high-end homeware.

With over 160 years of history, Liverpool Stores is recognised not only for its retail excellence but also for its commitment to delivering world-class customer service. Their expansive network of stores, restaurants, and retail experiences sets the standard for modern retail in Mexico.

A Long-Term Partnership with Triniteq

For two decades, Liverpool has relied on Triniteq to power its restaurants' Point of Sale (POS) systems. Back in 2003, Liverpool installed WaiterPOS and Waiterpads, our innovative mobile ordering solution, across its 40 restaurant locations. This relationship grew, and as Liverpool expanded its hospitality offering, so did the collaboration with Triniteq.

In recent years, Liverpool made the strategic decision to upgrade from WaiterPOS to PowerEPOS, Triniteq’s latest POS solution. PowerEPOS is now live in 80 of Liverpool’s restaurants, with another 26 locations slated for rollout in the next 18 months, culminating in 106 sites by 2025. This enduring partnership underscores the trust and reliability Liverpool has placed in Triniteq, helping to support their growth and efficiency across their dining operations.

20 Facts About Liverpool Stores

1. Liverpool was founded in 1847, making it one of the oldest department stores in Mexico.
2. The company operates more than 100 department stores across Mexico.
3. Liverpool Stores are renowned for offering a mix of international and local brands.
4. They feature high-end luxury items, from fashion to electronics and home décor.
5. Liverpool has been listed on the Mexican Stock Exchange since 1965.
6. The chain operates a wide range of restaurants within its stores, enhancing the shopping experience.
7. Liverpool is known for innovation, being one of the first Mexican department stores to offer online shopping.
8. The company operates several different formats, including Liverpool, Suburbia, and Duty-Free stores.
9. Liverpool owns its credit card service, offering loyalty programs and financing options.
10. In recent years, the chain has expanded into real estate, owning and operating several shopping malls.

1. Liverpool’s loyalty program, "Mi Liverpool," is one of the most popular in Mexico.
2. The company is headquartered in Mexico City, at one of its most iconic locations.
3. Liverpool’s stores have seen several generations of growth and expansion, from humble beginnings to multi-level, grand-scale shopping centers.
4. The department store chain employs thousands of people across Mexico.
5. Liverpool is known for its seasonal promotions, especially its "El Buen Fin" (translates to The Good End) sales event.
6. In addition to retail, Liverpool supports various cultural and philanthropic projects throughout Mexico.
7. The chain has a significant e-commerce presence, making it a major player in Mexico’s digital retail space.
8. Liverpool regularly renovates its stores, ensuring they maintain a modern, inviting atmosphere.
9. The architecture of Liverpool’s flagship stores, like the one in Mexico City, is stunning. The design often blends modernity with traditional Mexican influences, showcasing soaring atriums, grand staircases, and beautiful facades, making the shopping experience as visually engaging as it is enjoyable.
10. Liverpool Stores in Mexico City is known for its iconic curved, or spiral, escalator, which adds a unique architectural feature to the shopping experience. These escalators, manufactured by Mitsubishi Electric, are the world's only spiral escalators, designed to efficiently use space while creating a visually stunning experience for visitors. The curved design enhances the connection between different floors, offering a smooth transition that complements the luxurious interior of Liverpool's retail spaces. The aesthetic and functional benefits make these escalators a landmark feature in their store.

Takeaways

The partnership between Liverpool Stores and Triniteq exemplifies how long-term collaboration, and innovation can create sustained success. Triniteq’s reliable and flexible POS solutions have played a key role in helping Liverpool simplify its restaurant operations across its prestigious stores. With PowerEPOS now rolled out across 80 locations and more to come, Triniteq continues to support Liverpool’s mission to provide a superior customer experience in their restaurants and beyond.

If you're seeking a high-quality, Australian-made and supported Point of Sale solution for your hospitality or retail business, look no further than Triniteq. Our innovative technologies are designed to simplify your operations, enhance your customer experience, and make you more money. Discover our range of products and services today.

If you're new to PowerEPOS, our new cloud-hybrid POS system, watch our Demo video, or Book a demo for more info.