• Banner

    Banner

    Guides

    Use our handy guides to learn more about PowerEPOS, and related integrations and hardware.

Connecting printers

Guide: asdas

PowerEPOS puts more control in your hands so you can do more of the setup and configuration of your POS system yourselfConnecting new printers, routing items to where they are to be printed, and exchanging faulty printers are made complicated processes made easy with PowerEPOS. 

In this guide we demonstrate how to connect printers so that you can arrange your printer network effortlessly, with just a few button-clicks. 

Connecting printers at your venue 

Learning areas:
orange tick  Add a production area or receipt printer
orange tick  Configure printer settings
orange tick  Remove a printer
orange tick  Publish new printer settings to the Point of Sale

Add a production area or receipt printer

1. From the PowerEPOS Management Console, select the System tile.

Management console

2. This will open the System Module where we have access to the Global Configuration Settings for our system. The outlets on the left-hand side are indicated by a shop icon.

3. In our example, by clicking on the Leederville Outlet on the left-hand side, we can open the settings for the POS Terminals.

 System outlets

4. From here we will select Printers on the right-hand side from the available settings listed. This will open the Printer Configuration Window which lists printers already set up for the outlet.

Printer settings

5. On the control panel, click the “New" icon, which will open the New Printer Settings window.

 Add new printer

From here we can add a name for the printer to identify the production area (for example coffee or kitchen).

Insert name of the printer

We then ensure the outlet is correct, and if not, we can easily change it by clicking the drop-down arrow.

Select the outlet using the drop down arrow

6. Next, we will select the backup printer, to which the order will redirect should our printer fail.

Select the printer to back up to

We recommend that the backup printer should be the printer located closest to the one being installed, allowing for orders to be quickly diverted to this printer and be easily accessible by staff.

7. Now we must select the class or model of printer. In our example, our printer is an Epson Thermal printer which we will select by clicking the drop-down arrow and selecting the relevant printer

Select the class of the printer

Configuring printer settings
1. We now need to set up the interface for our printer which determines how the printer will connect to the POS. By clicking the down arrow, you should have two options: Ethernet and Local/Shared.

Select the interface type

Please Note: Ethernet connects the printer through a Local Area Network, meaning that it is not connected to any one device and allows the printer to be shared between difference devices (such as a tablet or POS Terminal).

Local/shared connects to one device, so even though it can be used by multiple devices, once the tablet or POS Terminal it is directly connected to is turned off, the printer will not work.

2. Next, we will move onto IP address. When purchasing a printer from Triniteq, we can help configure the Printer IP address and post so when the printer is selected from Class, the fields will already be populated with information. 

Input your IP address

If the printer is already supplied, we will need the printer administrator password to configure the settings.

In both cases, contact our support team at This email address is being protected from spambots. You need JavaScript enabled to view it. if there are any issues with the configuration process.

3. Receipt and Kitchen Printer (KP) layouts help to standardise the layout of the content printed on the receipt. For printer set up, we will select the default options for Receipt

Select your receipt layout

And Kitchen Pinter (KP) receipt layout.

Select your KP layout


4. Finally, our language is English, and since we do not need extra blank space at the end of our receipt, we will add a 0 to ‘Extra Feed Lines’. If you do need extra space, simply add the number of lines required in this field.

Select default language

5. We will then press save to save our settings, which will redirect us to the Printers window. From there we can check that our printer has been added or use the “edit” button to go back into printer setup.

Hit save

Hit edit to go into printer setup

Remove a Printer
1. To remove a printer from a store or outlet, we select the printer and in the Control Panel, hit ‘Delete’.


To remove a printer hit delete


Publish new printer settings to the POS

Lastly, we save our Printer settings by clicking the Save button in the Control Panel and then Close the window bringing us back to the Management Console.

  1. Back in the Management Console, we can see that there are new settings ready to publish by the orange notifications on the System tile. So, we click the Publish button, on the top right of the screen.                                                                                                                                                                                                                                                                                                                         
    Hit publish in the Management Console                                                                                                                                                                                                                                
  2. Then we check the changes and outlets we are publishing to, making sure to deselect any changes that we are not ready to publish and outlets we do not want to publish to, and hit publish.

Check changes are ready

Hit Publish

3. Once our changes are published, we receive the Complete message with a revision number which we can use to manage revisions in the Revision Management Tool accessible top right of the screen replacing the Publish button.

 Complete message

 

 

 

 

Back to top

Read the guide

Guides

We've put together a series of guides to help you learn more about PowerEPOS.

We Offer Training

Got new staff and need additional training or just need a refresher? We offer training and professional services to make sure you're skilled up to get the most value from your Triniteq POS system. Contact us for more information on our training services.

Triniteq needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

Sign-up to receive our latest news, events, expert advice, product updates and insights.

 

*By providing your information, you agree to our privacy policy