Triniteq upgrades customer service with Zendesk

We're over the moon that our new support help desk tool, ‘Zendesk’, is now live. We moved to Zendesk, a popular customer service platform, so we can provide the best service and support to our valued customers.

Zendesk provides a job number (or ticket) for every email, or call, to our support channel which can be used to track the status of any job. This allows us to track jobs, outcomes, and the timeliness of projects. Zendesk keeps a record of all communications including email, and the recording of phone conversations so that we can provide the best and most diligent service to our valued customers.

Next up we will be launching our customer portal. This will provide an area where customers can log in to view or request information, and/or status updates on outstanding or pending jobs so watch this space!  

Paul McNulty Joins Web Support

Paul McNulty, our National POS Support Manager, has joined the Triniteq Platform Team to act as a consultant to Web Support.  Paul has achieved fantastic results in raising the efficiencies and effectiveness of our POS support team and will now bring this knowledge and expertise with him to the Web Support Team. Paul has been tasked with overseeing the Web Support Team to drive swift outcomes and provide the best possible support experience for our customers.

Triniteq upholds its commitment to almost perfect customer service and this is just one of the reasons why you should choose Triniteq as your POS supplier for your hospitality business in Australia.