If you've accepted your Triniteq quote - congratulations! We're excited to embark on this journey with you, and here's what happens next.
If you are considering a Triniteq system such as PowerEPOS, this article will guide you through the process that starts after you have accepted the quote.
1. Accepting the Quote & Payment
Once you have received and accepted the quote for your Triniteq POS system, the first step is to make the required deposit online. This signals your commitment to acquiring our state-of-the-art POS solution, and your acceptance of Triniteq’s Terms of Use.
2. Onboarding Specialist Assignment
After payment confirmation, our team will assign an onboarding specialist to your account. This specialist will be your main point of contact throughout the onboarding process, providing an easy, personalised set up experience.
3. Onboarding Email & Info Gathering
Customers will receive an onboarding email containing essential instructions. This email will request specific information needed to initiate the setup of your POS system. To get started, we'll need your trading name, ABN number, contact details, menus, and other business details. It is crucial that all information requested is complete, as any missing details may delay the setup process.
4. POS System Setup
Our dedicated onboarding team will begin setting up your POS system with the information provided. This process usually takes around two weeks, ensuring that all components are tailored to meet your unique business requirements. Our focus will be to provide the most efficient and effective system possible, specifically designed to maximise profits for your business.
5. Review & Training Session
Once your POS system is set up, we will schedule a review session with you. This session is designed for you to review the setup in detail, checking that everything is there, and if any changes are needed before going live. During this stage, a training plan will be developed and scheduled for your front-of-house and back-of-house staff.
6. Installation Date Scheduling
Next, we will work together to schedule the installation date. Installation can be completed online or, when quoted, in person for an even more personalised experience.
7. Professional Installation & Testing
Our team of experienced technicians will handle the installation process, ensuring that all components of you new POS system are correctly integrated. Before going live, rigorous testing will be performed to ensure that everything functions as expected. Lastly, we will request your sign-off to confirm your satisfaction with the setup.
8. Going Live & Initial Support
Congratulations! Your Triniteq POS system is now live. To ensure a smooth and successful transition to you new POS system, our friendly support team are easily contactable by phone or email if you should need them.
9. Ongoing Support
Your relationship with Triniteq doesn't end after installation. We are committed to providing ongoing support to guarantee the continued success of your business. Our Australian-based support team are accessible via phone at 1300 784 276 or through email. Whenever you require assistance, we are here to help.
Takeaways
Embracing a Triniteq POS system is a strategic decision for your business. With Triniteq, you can expect a seamless onboarding process, professional support, and a reliable POS system to enhance the efficiency and success of your business operations.
We look forward to being a part of your growth and success!
If you're seeking a high-quality, Australian-made and supported Point of Sale solution for your hospitality or retail business, look no further than Triniteq. Our innovative technologies are designed to simplify your operations, enhance your customer experience, and make you more money. Discover our range of products and services today.
If you're new to PowerEPOS, our new cloud-hybrid POS system, watch our Demo video, or Book a demo for more info.
