Pholklore is a vibrant, modern Vietnamese eatery known for blending traditional flavours with a fast-casual dining experience. With a strong focus on high-quality ingredients, seamless service, and innovative ordering systems, Pholklore has rapidly expanded with venues in Geelong, Torquay and Lorne, and more on the horizon.
The business prides itself on efficiency and providing a superior customer experience, but before switching to Triniteq’s PowerEPOS, they faced significant challenges that disrupted their workflow.
As a growing business operating in a high-volume, fast-paced environment, Pholklore needed a robust technology solution that could support their operations without causing delays or inefficiencies. Their existing POS system was holding them back, leading them to search for a better alternative.
Pholklore's previous POS system struggled with frequent crashes, slow processing speeds, and a lack of integration with online ordering platforms. These technical limitations created operational bottlenecks, resulting in longer wait times, incorrect orders, and frustration among both staff and customers. The inefficiencies not only impacted customer satisfaction but also made it difficult to maintain the restaurant’s high service standards.
Additionally, with expansion plans underway, Pholklore needed a scalable solution that could adapt to their growing business. Managing multiple locations while ensuring consistent menu updates, accurate sales tracking, and seamless service required a POS system that was both powerful and reliable.
After researching various options, Pholklore chose Triniteq’s PowerEPOS for its user-friendly interface, seamless integration with online ordering platforms, and real-time reporting capabilities. The ability to update menus across multiple locations and access strong customer support were also key factors in their decision. PowerEPOS offered the flexibility and speed necessary to simplify operations and enhance service quality.
One of the standout features for Pholklore was the system’s ability to handle high transaction volumes without slowing down. Given their fast-paced service model, having a POS system that keeps up with demand was a game-changer. Additionally, the system's robust reporting features provided valuable insights, helping the team make data-driven decisions to optimise business performance.
Implementing PowerEPOS was a seamless process. Triniteq’s setup team ensured the system was tailored to fit Pholklore’s workflow, minimising disruption during the transition. The intuitive design made it easy for staff to learn, and the training provided ensured everyone felt confident using the new system.
Customer support played a crucial role in making the transition successful. The Triniteq team was responsive, addressing any questions quickly and ensuring that Pholklore could experience the benefits of their new POS system. The combination of expert setup, thorough training, and ongoing support gave Pholklore the confidence to fully embrace PowerEPOS.
Since adopting PowerEPOS, Pholklore has experienced significant improvements in their daily operations:
Faster Order Processing: Orders are completed quicker, reducing wait times and keeping customers satisfied.
Fewer Errors: The seamless integration with online ordering platforms has minimised mistakes, and massively improved order accuracy.
Improved Service Speed: The intuitive interface allows staff to work more efficiently, even during peak hours.
Better Business Insights: Real-time sales tracking provides data-driven insights that help the team make informed business decisions.
These improvements have had a direct impact on customer experience, operational efficiency, and overall business performance. With PowerEPOS in place, Pholklore can focus on growth knowing their technology can handle it.
As Pholklore continues to expand, having a reliable, flexible POS system is more critical than ever. PowerEPOS has enabled the team to focus on delivering exceptional food and service rather than dealing with technical difficulties. The system's ability to scale alongside their business means Pholklore can confidently open new locations without worrying about operational setbacks.
With improved efficiency and the ability to easily manage operations across multiple locations, Pholklore is well-positioned for continued success. PowerEPOS has provided the tools needed to not only meet customer expectations but exceed them, solidifying Pholklore’s reputation as a top-tier eatery.
Absolutely! Dylan Teixeira, General Manager of Pholklore, describes PowerEPOS as "a game-changer for our business". The system’s reliability, ease of use, and seamless integrations have provided the efficiency and support needed for their rapid growth.
For any hospitality business looking for a fast, flexible, and powerful POS system, Pholklore highly recommends Triniteq's PowerEPOS.
If you're seeking a high-quality, Australian-made and supported Point of Sale solution for your hospitality or retail business, look no further than Triniteq. Our innovative technologies are designed to simplify your operations, enhance your customer experience, and make you more money. Discover our range of products and services today.
If you're new to PowerEPOS, our new cloud-hybrid POS system, watch our Demo video, or Book a demo for more info.