How self-service kiosks helped this hospitality business succeed

Triniteq customer Beaumonde Catering's corporate cafe site in the Perth CBD was experiencing high volume footfall and queues during the limited lunchtime period and needed a solution to serve people faster and reduce wait times.  

At Triniteq, we launched our first self-service kiosk back in 2001, long before the current ordering automation trend and before all the major fast food outlets in Australia launched theirs. With our self-service kiosk, you don’t need a separate system to run touchscreen devices. Our popular Point of Sale system can be set up and programmed to support touchscreen kiosks for all your venue’s self-service requirements.

Beaumonde Catering's corporate café was already operating Triniteq's Point of Sale (POS) system with a POS terminal at the counter and a roaming POS tablet to take orders in the line before customers hit the counter. But they needed something more to reduce queues during peak times.

By adding a single self-service kiosk, wait times were reduced by half during the busy lunch period.

Phil Algar at Beaumonde Catering discussed this throughput issue with us looking for ways to reduce wait times without rostering on additional staff. We suggested adding a self-service kiosk which would split the queue in half and enable customers to pay for pre-packaged food items and order barista made coffee without the requirement of additional staff to operate the second Point of Sale terminal.

A self-service kiosk was added to the current POS set-up. 

Following the addition of a self-serve kiosk to the counter POS terminal and roaming tablet POS, peak-hour queueing time was reduced by half but staffing levels did not change. Customers have been pleased with the result as they are now able to spend less of their lunch hour queuing and more time enjoying their lunch.

“Beaumonde Catering have a number of sites with Triniteq and we have been pleased with the technology and service we’ve experienced with the addition of this self-service kiosk and the difference it has made to customers during busy times,” said Phil Algar.

“Much like our handheld Waiterpad devices, we were ahead of the pack with this technology and now the general need for convenience and speed, as well as advances in technology, have increased demand for service automation and our self-service kiosks,” said Shaun Munro, Managing Director at Triniteq.

This setup demonstrates how self-service kiosks can either take over certain transactional processes altogether or can operate as an additional means towards achieving the same goal. In this case, customers are now served faster, making more money for your hospitality business.

If you're interested in introducing self-service kiosks to your hospitality business, get in contact with us today to find out more.